Tig during his Kitty Sitting Session

Signature Pet Services FAQ

Are you bonded and insured?

Signature Pet Services is both bonded and insured. 

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I am interested in finding out how to become a client?

You can click on the contact button to the left of this page or the contact link on the bottom of this page. The first order of business is to determine what you and your pet's current needs are in terms of services and what dates you are looking for. Be sure to have this information on hand and include it in your email. Once we determine the availability of the service you desire, the next step is the meet and greet.

If you are not clear on what a meet and greet is, please refer to the FAQ regarding what is a meet and greet?

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Can you walk my dog or sit my cat during the holidays, and if so how much extra do you charge?

I know from my own experience and that of other pet owners the frustration in trying to find good pet sitting services at fair prices during the holidays. So with that in mind, at this time I am pleased to offer dog sitting, puppy sitting and Kitty sitting services during most holidays. A premium is usually charged ranging from $10 to $15 a day depending on the particular service, type of pet, and of course the actual holiday. Christmas and New Years holidays are slightly higher and involve a minimum number of days.

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I want to have my dog walked every week, how do I pay for this service? 

At the end of every billing cycle, I will provide you with an invoice that you can pay by either cash or cheque. All invoices are payable upon receipt.

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Why do my dog and cat need to be vaccinated?

Vaccines are required to help prevent our pets from getting serious and sometimes fatal diseases. It is, however, very important that we do not over-vaccinate our pets. So with that in mind, my policy where I recommend all vaccines are either current or titer test results indicate vaccination is currently not required is simply that - just my recommendation. If you are a pet owner whose veterinarian advises a more conservative and holistic approach to vaccines due to health concerns or an existing disease - we can certainly discuss this further at our initial consultation.

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What do you do with my house key?

As a homeowner myself, I take everything related to security very seriously and will therefore treat your house key with the utmost care at all times. Your house key is held in a secure and locked area and maintained with an intricate coding system.  For added security, addresses and phone numbers are never attached to their corresponding house key and the coding system is kept separately.

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What is a meet and greet?

Once you have decided on your Signature Pet Service, you can contact Lee Wyllie through any of following: Click on the Contact link on the bottom of any page or go to the Contact page.

From there, you will be contacted within 24 hours to schedule your complimentary Signature Consultation Service (otherwise known as the meet and greet) appointment time. This consultation typically runs between 30 minutes to one hour and its purpose is to get acquainted with you and your pet, gather/exchange information, obtain two sets of keys and deposit, review current policies and procedures and discuss your service requirements. This meeting is mandatory.

Pricing: Free

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