Signature Pet Services Policies
SERVICE AREA POLICY:
Signature Pet Services provides its services by appointment only. The service areas for Signature Pet Services are limited to most areas of North Saanich and Sidney. Clients must have a current veterinarian and the veterinarian must operate in either the North Saanich or Sidney area. Or, a family member or reliable emergency contact must be available to take the pet for care, in the event of a medical emergency or illness. An additional fee of $10 to $15 may be charged for providing service outside of regular service hours and/or days and on recognized statutory holidays.
For any dog sitting, pup sitting, or kitty sitting service period of two consecutive (2) days, or more, a 50% non-refundable deposit is required at time of confirmation of service. This is necessary to reserve the service. Due to the popularity of these services, Signature Pet Services is not able to hold space without deposit/and all confirmation requirements. There are no circumstances where there would be a refund of this deposit - it is a non-refundable deposit.
Signature Pet Services requires 24 hours advance notice for cancellations or rescheduling of the following services: Dog walking, dog or pup training, dog visit, pup visit, relief/mini-walk, kitty visit, or any type of consultation. If the service is cancelled in less than 24 hours in advance or the service is not kept due to rescheduling, there is a cancellation fee equivalent to the regular rate of the service. In the case of chronic cancellations, Signature Pet Services may terminate the service.
REQUIRED FORMS & DOCUMENTATION:
The following Signature Pet Services forms and documents will be completed and received prior to the commencement of any service. If forms are received in partial form and/or forms are missing the service will not commence. The forms are: pet profile, policies & procedures, vet release form, release, service agreement, copy of vaccination records and proof of valid dog license (not mandatory). Any additional forms as required by insurance carrier. These forms are typically completed during the meet and greet process.
MEET & GREET:
This is a mandatory meeting held at the potential client's residence. New clients are not accepted under any circumstances without first going through the meet and greet process. To find out more about the meet and greet, you can go to either the Dog Services or FAQ web pages.
Signature Pet Services accepts cash, cheques issued to Lee Wyllie and can e-mail an invoice for credit card processing through PayPal. All invoices are payable upon receipt and interest may be charged on any late payment. There is a $45 fee for any returned cheques. 2.9% is charged on all credit card transactions through PayPal. A minimum service requirement may apply.
PHOTOGRAPHS:For safety and reference, Signature Pet Services will take photos of your pet to keep on file. These photos may be used for promotional purposes on Signature Pet Services' web site.
House keys are insured and held in a secure and locked area and maintained with a private coding system. Two pre-tested sets must be provided at the meet and greet.
All services performed by Signature Pet Services are subject to current and applicable taxes as required by law.
Signature Pet Services reserves the right to refuse any pet that is anti-social, intact, in heat, pregnant, ill or injured, recovering from injury, and/or who may cause harm to other pets, itself, or the public or who is otherwise unsuitable for Signature Pet Services.
A formal contract will be completed between the client and Signature Pet Services prior to the commencement of any service. A basic sampling of Signature Pet Services' policies are outlined above and are provided to help clients understand the policies that are most likely to affect them.
Please note that pricing, service and policy are subject to change without notice, see www.signaturepetservices.ca for up-to-date information.